Privacy Policy

The Wellness Center, PC d/b/a Corrective Chiropractic Clinic

Effective Date: September 9, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

The Wellness Center, PC d/b/a Corrective Chiropractic Clinic ("we," "us," or "our") DOES NOT sell, rent, share, trade, transfer, or otherwise disclose customer opt-in information, including mobile phone numbers, SMS consent records, and text messaging opt-in data, with any affiliates, third parties, or external organizations for marketing, promotional, lead generation, or any unrelated purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, appointment management, platform support, payment processing, website hosting, or messaging delivery, is permitted only as necessary to provide our direct services.

All use case categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent information will not be shared with any third parties, except with service providers strictly required to deliver the text messages you have expressly consented to receive or as required by law.

At Corrective Chiropractic Clinic, operated by The Wellness Center, PC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit a form, request an appointment, schedule services, communicate with us, or interact with our phone, email, website, and SMS messaging services.

This Privacy Policy applies to information collected through our website, online forms, appointment requests, landing pages, scheduling systems, phone calls, emails, text messages, and other communication channels used in connection with our chiropractic and wellness services.

By using our website or services, you agree to this Privacy Policy and our Terms of Service.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you fill out a form, request an appointment, contact our office, communicate with our team, or use our services. This may include:

  • Name
  • Email address
  • Phone number
  • Mobile phone number
  • Mailing address
  • Date of birth
  • Appointment request details
  • Booking and scheduling information
  • Form submission details
  • Communication preferences
  • SMS opt-in and opt-out preferences

Health and Wellness Information

As a chiropractic and wellness practice, we may collect health-related information needed to respond to inquiries, evaluate appointment requests, provide care, coordinate services, and support patient communication. This may include:

  • General health concerns
  • Pain areas or symptoms you choose to provide
  • Spinal health concerns
  • Mobility, posture, or wellness concerns
  • Injury history or treatment history you choose to provide
  • Appointment-related notes
  • Care preferences and follow-up details

Financial and Payment Information

If you make a payment, purchase services, or provide billing information, payment-related data may be collected and processed through secure third-party payment providers. We do not store full credit card numbers on our website servers.

Insurance and Administrative Information

Where applicable, we may collect insurance details, billing details, appointment history, account notes, and other administrative information needed to provide services, manage appointments, communicate with you, process payments, or support healthcare operations.

Usage and Technical Data

When you visit our website or interact with our online pages, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website or advertisement source
  • Approximate location based on technical data
  • Website usage, analytics, and performance data

Customer Communication Data

We may collect and store communication-related information, including:

  • Appointment requests and confirmations
  • Email communications
  • SMS communications
  • Phone communications and call notes where legally permitted
  • Support requests
  • Patient feedback
  • Opt-in records and consent timestamps where available
  • Opt-out requests and communication preference updates

2. How We Use Your Information

We use the information we collect for legitimate business, healthcare, communication, administrative, and service purposes, including to:

  • Respond to your inquiries
  • Schedule, confirm, and manage appointments
  • Provide chiropractic, spinal care, corrective chiropractic, and wellness services
  • Evaluate service requests and patient needs
  • Send appointment confirmations and reminders
  • Send service-related updates
  • Send account notifications
  • Send billing and payment-related notifications
  • Provide customer service and patient support
  • Process payments and manage billing
  • Maintain patient and business records
  • Improve our website, services, communication systems, and patient experience
  • Send marketing or promotional messages only when you have separately provided consent
  • Maintain records of communication preferences and SMS consent
  • Comply with applicable laws, healthcare requirements, carrier requirements, and regulatory obligations
  • Protect the safety, security, and integrity of our patients, staff, systems, and business operations

We do not sell, rent, purchase, trade, or transfer personal information or leads.

3. SMS Messaging and A2P Compliance

Express SMS Consent

The Wellness Center, PC d/b/a Corrective Chiropractic Clinic sends SMS messages only to individuals who have provided explicit consent through a form, booking request, contact request, appointment request, or other consent-based communication channel with clearly defined SMS opt-in language.

SMS consent is collected separately from general form submission where applicable. Marketing SMS consent is not a condition of purchasing any goods or services.

Transactional SMS Communications

By checking the transactional SMS consent box or otherwise providing express consent, you agree to receive transactional messages related to your account, appointments, inquiries, orders, or services you have requested from The Wellness Center, PC d/b/a Corrective Chiropractic Clinic. These messages may include appointment reminders, appointment confirmations, order confirmations, account notifications, billing notifications, service-related updates, care-related reminders, and follow-up communications among others.

Marketing and Promotional SMS Communications

By checking the marketing SMS consent box or otherwise providing separate marketing consent, you agree to receive marketing and promotional messages from The Wellness Center, PC d/b/a Corrective Chiropractic Clinic. These messages may include special offers, discounts, new service updates, chiropractic care updates, wellness updates, corrective chiropractic updates, promotional announcements, and related communications.

Marketing and promotional SMS messages are sent only when specific marketing consent has been provided.

Opt-In Source

Customers opt in to receive SMS messages from The Wellness Center, PC d/b/a Corrective Chiropractic Clinic by entering their phone number into a website form, booking form, calendar form, contact form, appointment request form, landing page form, or other consent-based channel that includes clear SMS consent language and links to the Privacy Policy and Terms of Service.

Messaging is only sent to users who have explicitly opted in. We maintain consent records where available, including the submitted phone number, consent language displayed at the time of opt-in, opt-in date and time, source page or form, and communication preference where technically available.

Message Frequency

Message frequency may vary depending on your appointments, inquiries, care-related activity, account activity, billing activity, service requests, support activity, and marketing communication preferences.

Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you, depending on your wireless carrier and mobile plan. Please contact your wireless provider with questions regarding your text or data plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After you send STOP, we may send one final confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions

You may reply HELP for assistance. You may also contact us directly at [email protected] or +1 269-469-1310.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

SMS Data Protection

We do not sell, rent, share, or disclose SMS opt-in data, mobile phone numbers, or SMS consent records with third parties or affiliates for marketing, promotional, or lead generation purposes. SMS opt-in data is used only to send messages you have consented to receive and to maintain compliance records.

4. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes mobile phone numbers, SMS consent records, opt-in timestamps, opt-in source information, and text messaging originator opt-in data.

Information sharing to subcontractors in support services, such as customer service, appointment management, platform support, payment processing, website hosting, or messaging delivery, is permitted only as necessary to provide our direct services.

All other use case categories exclude SMS opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties, except with service providers strictly required to deliver the messages you have consented to receive or as required by law.

5. Information Sharing and Disclosure

We do not sell, rent, trade, purchase, or transfer personal information or leads. We may share limited information only in the following circumstances:

Service Providers

We may share information with trusted service providers who help us operate our business and provide services, including providers that assist with appointment scheduling, payment processing, website hosting, analytics, customer support, email delivery, phone systems, platform operations, and SMS message delivery.

Service providers are only permitted to use information as necessary to perform services for us and are expected to maintain appropriate confidentiality and security safeguards.

Healthcare Operations

Where applicable, we may use or disclose information for treatment, payment, healthcare operations, care coordination, appointment management, billing, administrative support, and other permitted healthcare-related purposes.

Legal Compliance and Safety

We may disclose information if required by law, regulation, court order, subpoena, legal process, government request, or when necessary to protect our rights, safety, patients, staff, property, systems, or business operations.

All sharing categories exclude text messaging originator opt-in data and consent, except for providers necessary to deliver SMS messages you have consented to receive or where disclosure is required by law.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to support website functionality, measure performance, understand visitor behavior, improve user experience, evaluate advertising performance, and improve our services.

You may adjust your browser settings to decline cookies. Disabling cookies may affect certain website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Access to personal information is limited to authorized personnel and service providers who need access to perform their duties. While we take reasonable precautions, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal and healthcare obligations, maintain business records, resolve disputes, enforce agreements, and meet regulatory or carrier requirements.

SMS consent records may be retained as needed to demonstrate compliance with applicable messaging laws, carrier requirements, and internal recordkeeping standards.

9. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where permitted by law
  • Opt out of marketing communications
  • Opt out of SMS messages by replying STOP
  • Withdraw consent for future communications where applicable
  • Request information about how your data is used or shared
  • Update your communication preferences

To exercise these rights, please contact us using the contact information below.

10. HIPAA and Health Information

Where applicable, health information may also be protected under federal and state healthcare privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). We handle health-related information in accordance with applicable privacy and security obligations.

This Privacy Policy is intended to describe our general website, communication, SMS, and business privacy practices. It does not replace any separate HIPAA Notice of Privacy Practices that may apply to protected health information.

11. Children’s Privacy

Our services are not directed to children under the age of 13. Chiropractic or wellness services for minors must be arranged by a parent or legal guardian where required by law or office policy. We do not knowingly collect personal information from children without appropriate consent.

12. Third-Party Links

Our website may contain links to third-party websites, tools, booking platforms, payment processors, social media platforms, or other services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Your continued use of our website, services, or communication channels after updates are posted means you accept the updated Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy, our SMS practices, or how your information is handled, please contact us:

The Wellness Center, PC d/b/a Corrective Chiropractic Clinic
Address: 400 S Whittaker St, New Buffalo, Michigan 49117, United States
Phone: +1 269-469-1310
Email: [email protected]
Website: https://www.newbuffalochiropractor.com

Terms of Service

By using our website and services, you agree to our Terms of Service.